Customer centricity is not a new concept. Until they changed their slogan in 2014, Burger King had been telling customers to “Have it your way” for 40 years. Harry Selfridge, the founder of Selfridge’s department store, coined the phrase “the customer is always right” in 1909. Focusing on pleasing the customer is nothing new. What’s […]
There’s no doubt that the pressure of rapidly evolving technology has affected business culture. The speed at which changes are being adapted is increasing, which means that businesses who embrace a less top-down culture and open up to more collaborative and creative forms of entrepreneurship are in a position to be more successful. That’s because, […]
Customer experience and technology must be treated as a shared relationship. At the core of a digital strategy, both must rely on each other to thrive. Creating exceptional experiences depend on businesses understanding these key trends to transform into digitally mature organizations.
I had the privilege to chat with Nicole Jones at Kintone and discuss a few hot topics in today’s business world. Kinetone’s Transformation Talk is an ongoing series featuring leaders who have led impactful change initiatives at organizations of all shapes and sizes. The interview covers the topics of positive leadership, empowering employees, reducing shadow […]
Transformation Talk is an ongoing series featuring leaders who have led impactful change initiatives at organizations of all shapes and sizes. We caught up with Chris Hood, a digital strategist and technology entrepreneur with over 20 years of experience in online entertainment and marketing for TV, Film, Music and Video Games. He also helps businesses […]